InCare™ Customer Support

Providing world—class service, facility owners enjoy the value of innovation, impeccable engineering and premium design associated with Intenza products, and users a versatile, consistent and engaging workout experience with must—have technology.

To minimise machine downtime is Intenza's promise. We believe that prevention is less costly and more effective than repair, therefore our world—class customer service begins with InCare™ and Team Intenza Customer Support who operate 24 hours over time zones. With Service Centres in North America, Asia and Europe, quick response time translates into decreased machine downtime.InCare™ self—diagnostic software alerts the InCare™ server indicating when intervention is required thus removing the guesswork from identifying maintenance needs.

Available on the 450 i2 Interactive Series cardio line, InCare™ self—diagnostic software delivers hassle—free maintenance and troubleshooting by reducing downtime through real—time diagnostics. InCare™ predicts maintenance issues before they occur, and empowers operators by flagging the need to replace components or commission maintenance.  Intenza + Care. By merging a deep understanding of fitness industry challenges with the efficiencies of today’s technology, Intenza has developed this game—changing industry exclusive to keep operators, owners and users moving.
 

Intenza 450 i2 Interactive Series

The 450 i2 Series Wi—Fi enabled console with self—diagnosing feature sends an error code, via Wi—Fi, automatically to the Intenza InCare™ Online Team with the exact reason why service may be needed.

This error code defines the nature of the problem, eliminating guesswork and allowing your distributor to provide the right solution. You receive prompt resolution and experience minimal downtime allowing you to continue managing your facility.
 

Intenza 450 i2S Interactive Series

Recording error code information directly onto the console, Intenza 450 i2S maintenance needs are evaluated on—site by service engineers, or recorded and sent by email directly to Team Intenza Customer Support who will offer a solution.